Refund policy

At Crested Coast, we are committed to maintaining high product quality and service standards. Refunds are handled in a structured and transparent manner and are issued only upon receipt of a formal customer complaint, subject to internal review and verification.


By placing an order on crestedcoast.com, you acknowledge and agree to the refund rules outlined below.





1. Refund Eligibility Based on Complaints



Refunds will be considered only when a valid complaint is raised by the customer. Complaints eligible for refund review include:


  • Receipt of a defective product
  • Receipt of a damaged product
  • Non-delivery of the confirmed order



No refund will be processed without an officially registered complaint.





2. Complaint Submission Requirement



To initiate a refund request, customers must:


  • Contact support through the official communication channel provided on crestedcoast.com
  • Provide accurate order details, including Order ID
  • Submit supporting evidence such as photographs or videos where applicable



Incomplete or unsupported complaints may be rejected.





3. Review, Verification & Approval



  • All complaints undergo a detailed internal review process
  • Refunds are not guaranteed and are subject to verification of the complaint
  • crestedcoast.com reserves the sole right to approve or deny refund requests based on investigation findings



The decision made by crestedcoast.com shall be final and binding.





4. Refund Processing



Once a complaint is approved:


  • Refunds will be issued to the original payment method only
  • Processing time typically ranges from 7 to 14 business days
  • Delays caused by banks or payment gateways are beyond the control of crestedcoast.com






5. Non-Refundable Situations



Refunds will not be issued for complaints related to:


  • Change of mind or personal preference
  • Incorrect or incomplete shipping information provided by the customer
  • Delays caused by logistics partners, customs, or force majeure events
  • Minor packaging damage that does not affect product functionality
  • Complaints raised outside the permitted timeframe






6. Misuse & Fraud Prevention



To protect against misuse:


  • crestedcoast.com reserves the right to refuse refunds for fraudulent, repetitive, or abusive claims
  • Accounts showing patterns of misuse may be restricted or permanently suspended






7. Policy Rights



crestedcoast.com reserves the right to:


  • Amend or update these refund rules at any time without prior notice
  • Request additional information or verification before processing refunds
  • Decline any refund request that does not meet policy criteria